Terms of Service | Brightline (2024)

Termsof Service

Safety is our top priority, and we’re also committed to getting everyone to their final destination in a bright state of mind. Please review our terms of service below, which outline our current policies to ensure everyone’s safety and a smooth, safe, bright ride for all.

Carriage of passengers

Updated June 6, 2024

All travel on, and transactions withBrightline Trains Florida LLC ("Brightline" or "we" or "us" or “our”)are governed by the laws of the State of Florida, without regard to its principles of conflicts of law. Passengers and guests agree to submit to the exclusive jurisdiction of any Federal District Court located in the Southern District of Florida, Miami, Florida, and waive jurisdictional, venue or inconvenient forum objections to such courts. Each party waives all rights to trial by jury regarding any dispute that results in litigation and agrees to the terms of the Arbitration Agreement outlined below.

We reserve the right to update or revise this agreement at any time without prior notice, and you agree that we may do so. Your purchase of a Brightline ticket and/or continued use of this service following an update to this agreement signifies your acceptance of its revised terms.

Tickets & reservations

To purchase Brightline tickets, you must be at least 13 years old. A ticket is only valid for carriage, also known as transport, for the ticketed reservation date(s) and time(s). If a passenger does not board the train, the passenger forfeits the train reservation.Boarding begins at approx. 10 minutes prior to the train’s departure time. Boarding closes at our turnstiles five (5) minutes prior to departure.

PREMIUM passengers may access the PREMIUM lounge only within 2 hours of their departure(s). PREMIUM lounge access is not permitted upon arrival(s). The PREMIUM lounge provides a complimentary experience while in the lounge. Guests should not remove large quantities of food or beverages from the lounge. Excessive consumption of alcohol and/or excessive removal of food and/or beverages from the PREMIUM lounge may result in fines and/or being denied transport. Only passengers at least 21 years of age, can consume and purchase alcohol. PREMIUM passengers, like all passengers and guests entering and/or residing on our property, agree to, and are required to, abide by Brightline’sCode of Conduct.Access to a station conference room is on a first come, first serve basis for PREMIUM ticket holders and is subject to availability. See our station personnel if interested in booking the room.

Reservations are required to travel on our trains. Reservations can be made online at GoBrightline.com, via the Brightline App, or in-station kiosks. Resale and/or transfer of a Brightline ticket is prohibited, and any such resale and/or transfer is void. Any such unauthorized resale and/or transfer will result in cancellation of the ticket and/or refusal of entry to the holder hereof without refund.

Tickets are issued for each reservation and are necessary to pass through in-station turnstiles to board the train. Multiple reservations are welcome. If you have an existing reservation, additional reservations for the same day or from the same departure city are limited to every two (2) hours.

Upgrades

Upgrades from Smart to Premium can be made up to 5 mins prior to departure by modifying your reservation and selecting the same train departure. Fare difference balance will be due. Upgrades can be made via the website, app or kiosk and are subject to availability.

Code of conduct

Every guest entering our property is required to abide by our Code of Conduct, agrees to:

• Standing at least two (2) feet from the edge of the train platform;
• Not sitting on the train platform;
• Not walking on or jumping down onto train tracks, including when there is no train in sight;
• Not forcing train doors open;
• Allowing passengers to exit the train before boarding;
• Reporting any unattended packages to a Brightline security officer, or to station or train personnel;
• Not soliciting—soliciting of any kind is strictly prohibited on our property;
• Not engaging in disruptive, disturbing behavior, including having loud conversations, using profane language or operating an electric device without the use of headphones;
• Not obstructing, hindering or interfering with the train crew or any of our personnel in the performance of their duties.
• Not smoking (including vaping or using e-cigarettes) on any Brightline property including but not limited to parking garages, stations (including outside) and on the trains.

In addition to our Code of Conduct, in order to ensure the quality of travel and the safety and security of its passengers, we may refuse to carry passengers, including but not limited to, those:

• Who have not paid the applicable fare and/or fees;
• Who presents a Brightline ticket purchased from an unauthorized third party. Any ticket purchased from an unauthorized third party is void. The ticket holder will not be eligible for travel aboard our trains or for a refund;
• Whose conduct is objectionable (such as, but not limited to, being under the influence of alcohol or narcotics);
• Who consume alcohol that is not sold and/or distributed by us;
• Who consume or attempt to consume alcohol under the age of 21
• Who have illegal narcotics in their possession;
• Whose personal hygiene makes them offensive;
• Who refuses to comply with our dress code. We enforce a dress code to ensure a safe, comfortable space for everyone. Appropriate attire is required; bathing suits are not permitted. Shirtless, bottomless and/or barefoot guests will not be permitted access to our facilities;
• Who smoke (including but not limited to cigars, cigarettes, and e-cigarettes) in-station or on board. No smoking of any kind is allowed on our property—including stations, trains, parking and other facilities;
• Who pose a health, safety or security hazard to other passengers, guests or our personnel;
• Who refuses to comply with our Code of Conduct, safety or security rules or with the instruction of our personnel;
• Who refuse to comply with federal, state or local laws, regulations or executive orders and/or Brightline policies;
• Who cannot travel independently, without assistance and would require our personnel to provide personal care services.
• Who refuse to consent to our security inspections of persons and/or baggage on board our trains and/or designated areas, such as, but not limited to, train platforms;
• Who write, mark, scribble, deface or vandalize our property in any manner;
• Who tamper with emergency windows or tools/equipment (unless there is an emergency) or enter, or attempt to enter, any area not open to the public, including but not limited to: locomotive and locomotive cabs; closed-off areas; mechanical or equipment rooms; concession stands or kiosks; storage areas; interior rooms; emergency stairways (except in cases of an emergency); tracks; train yards; depots; or any area marked with a sign restricting access or indicating a dangerous environment.

Our personnel or other authorized representatives may remove such a passenger from our property as necessary under the circ*mstances, for any of the above reasons. Passengers and guests who violate the Code of Conduct or any provision of this section are subject to penalties, including fines and criminal penalties, and may be denied transport and/or access to our facilities.

Brightline has partnered with several mobility service providers to provide first/last mile transportation solutions for our guests. Guests can book these services directly through our trusted partners. . These services are not provided by Brightline but rather provided by independent contractors, including but not limited to Uber. All of our current offers can be found on our mobility page.

As such:

• Brightline+ first/last mile service is subject to our partners’ availability. Not all services may be available at all times and/or locations.
• Brightline is not responsible for the service provided, including timeliness of the service and cleanliness of the vehicle.
• Concerns about your experience with these services should be communicated directly to the independent contractor providing the service.
• Claims related to any of these mobility services should be directed to the independent contractor providing such services.
• Brightline accepts no liability for the mobility services provided by independent contractors.
• Should you have a concern about your experience with Brightline trains or booking your ride through the Brightline app or website, please contact Brightline Customer Service atgobrightline.com/help-center.
• For guests claiming the $10 Uber voucher offer in PremiumBrightline provides a $10 Uber voucher per one-way Premium reservation valid for any ride to or from one of our stations from 4 hours before your scheduled train departure to 4 hours after your scheduled train arrival.
• Rides must be booked directly in guests’ Uber app.
• Brightline may share information you provide to us with Uber for purposes of facilitating your first/last mile transportation through Uber and in accordance with Brightline’s Privacy Policy which can be found at https://www.gobrightline.com/privacy-policy.
• By booking your first/last mile transportation through on the Uber app, you are agreeing to Uber’s U.S. Terms of Service which can be found athttps://www.uber.com/legal/en/document/?name=general-terms-of-use&country=united-states&lang=en.

Covid-19 travel

As of April 19, 2022, Brightline teammates and guests are no longer required to wear masks while onboard or in our stations.

The Centers for Disease Control (CDC) continues to encourage those considered high-risk (unvaccinated, medical issues, etc) to wear masks and the latest CDC guidance can be found here: https://www.cdc.gov/coronavirus/2019-ncov/prevent-getting-sick/about-face-coverings.html

Since inception, our number one priority has always been the safety of our guests and teammates– a core value we keep top of mind as standards and practices evolve.

We remain committed to leading the industry in guest experience and the standard of cleanliness in our stations and trains. We’ve focused on making the experience touch free, cashless and contactless when boarding by scanning the Brightline app for entry.

Firearms policy

Firearms, ammunition and/or weapons are not permitted on our property to include stations, facilities, garages and trains. Only exceptions to the rule are sworn law enforcement officers.

Currently we allow sworn law enforcement officers to carry their firearms on our system. Prior approval is needed in order to do so through the Chief Safety and Security Officer or his/her designee. A department ID is required for those seeking to carry and will be verified by the Security team at your boarding location. The destination station will be advised that they are on our system to include the specific train, and seat number. We reserve the right to deny this privilege based upon operational needs or increased security protocols on any given day. This policy only applies to South Florida locations (Fort Lauderdale, Miami, West Palm Beach)

Since inception, our number one priority has always been the safety of our guests and teammates– a core value we keep top of mind as standards and practices evolve.

We remain committed to leading the industry in guest experience and the standard of cleanliness in our stations and trains. We’ve focused on making the experience touch free, cashless and contactless when boarding by scanning the Brightline app for entry.

Precaution for those with allergies

We are unable to guarantee a peanut-free or allergen-free environment. Guests and passengers with allergies must be able to take all necessary medical precautions including, but not limited to, carrying epinephrine auto-injectors at all times and being knowledgeable on how to self-administer.

Prohibited items

Weapons of any type (including but not limited to those listed below) are not permitted on our property, including in any station, or on board the train, in either carry-on or checked baggage.

Examples of Prohibited Items

• Firearms to include but not limited to handgun, shotgun, rifle, BB gun and starter pistols.
• Incendiary devices, including but not limited to: flammable gases; liquids; fuels; fireworks; gunpowder or other explosive devices
• Canisters, tanks or other devices containing propellants
• Oxygen equipment for medical reasons is allowed on board (please see safety and security personnel for assistance)
• Gasoline-powered hand tools
• Flares or flare guns
• Batteries with acid that can spill or leak. Such batteries that would power mobility assistance vehicles are allowed.
• Corrosive or dangerous chemicals or materials, including but not limited to: liquid bleach; tear gas; electronic control devices (stun guns and Taser guns); radioactive or harmful biological material.
• Mace or Pepper Sprays
• Sharp objects, including but not limited to: knives; straight razors; ice picks; axes; and swords.
• Bow, crossbow and/or arrows
• Martial-arts and self-defense items, including but not limited to batons, billy clubs, nightsticks, and nunchuks

Passengers failing to meet the above-mentioned requirements will be denied transportation.

Fares & fees

We offer a variety of train fares. Fares vary based on demand, travel class, date, time, fare and other travel preferences. The advertised fare is the lowest available fare at that time. Unless otherwise advertised, tickets are non-refundable for travel in Smart and Premium unless cancelled. Smart Saver tickets are non-refundable and not eligible for cancellation. Refunds are provided in the form of a credit. Commitment products such as Monthly Pass or Travel Pack Smart or Premium are non-refundable after the 1st use.

New reservations, reservation changes and cancelations handled through the Guest Connections Team may incur a Convenience Fee based on the nature of the new booking, modification or cancelation.

Convenience Fee for Ticket Bookings, Modifications, Cancelations

Changes to your reservation may affect the fare and fees may apply when tickets are reissued. Smart Saver fares are not eligible for modification or cancellation. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.

Some fares may be discounted with promotional codes or passenger discounts. Promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Train passes

These terms and conditions apply to the purchase and use of Fixed Rate 10-Ride Packs "Packs":

MIA<>WPB Fixed Rate 10-Ride Pack: After purchasing the MIA<>WPB Pack, ten (10) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days for rides between MiamiCentral, Aventura, Fort Lauderdale, Boca Raton, and West Palm Beach. Packs expire after ten (10) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first.

MIA<>FLL Fixed Rate 10-Ride Pack: After purchasing the MIA<>FLL Pack, ten (10) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days for rides between MiamiCentral, Aventura, and Fort Lauderdale. Packs expire after ten (10) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first.

Pack ridesmay be booked by the Brightline account holder who purchased the Train Pass and may be utilized by the Brightline account holder and additional riders).

All Packs are valid seven days a week.

These terms and conditions apply to the purchase and use of Miami<>Aventura Commuter Pass “Pass":

Miami<>Aventura Commuter Pass: After purchasing the Pass, forty (40) rides will be automatically added to your Brightline account which are valid for thirty (30) calendar days for rides between MiamiCentral and Aventura. Pass expires after forty (40) rides are used or upon expiration of thirty (30) days after the date of purchase, whichever comes first.

You can save an additional 5% per month when you select auto-renewal when you purchase a the Pass. The Pass will auto-renew thirty (30) days after purchase or once all rides are booked. Passes are subject to availability, are not transferable, and the amount paid for the original Pass may not be redeemed for cash. Passes will only be associated with the Brightline account holder and associated email address it was purchased by.

Pass is non-refundable after the first use; general refund terms apply. To purchase a Pass, simply book a trip while logged in to your account and your Pass will be applied at checkout.

Passes are not valid for private, premium or special events; activities that are separately priced; or events that require separate admission or are not open to the general public. Rules, terms of Service, terms and conditions, or benefits or pricing applicable to Passes may be modified at any time by Brightline, with or without notice.

Forms of payment

We do not accept cash in-station or on board. We do not accept PIN-based debit cards. For the convenience of our passengers, we accept Brightline credits as well as credit cards from the following merchants: Visa, Mastercard, and American Express. All charges are in U.S. dollars.

Brightline credits issued or received for use of our service bear no cash value and are non-transferable. Brightline credits are an accepted form of payment for Brightline reservations, and upgrades.

When signed in during booking, Brightline Account Holders can apply available credits and one-way rides to pay for applicable train reservations. We automatically apply active train passes to pay for applicable train reservations for signed in Account Holders.

Changes to your reservation may affect the fare and fees may apply when tickets are reissued. In the event that an erroneous fare is inadvertently published for sale and a ticket is issued at the erroneous fare, we reserve the right to cancel the ticket for a full refund, or upon request, reissue the ticket for the correct fare.

Some fares may be discounted with promotional codes or passenger discounts. Promotional and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Fee schedule

The following baggage fees will be charged at reservation checkout or at the in-station Guest Services counter upon check in, as applicable.

Fees are subject to change without notice and may be waived during limited introductory or promotional periods. Restrictions apply. See policies for details regarding allowances, dimensions, weight and more.

First Carry-On Bag

Second Carry-On Bag
Limit two (2) carry-on bags per guest

First Checked Bag

Oversized and Overweight bag fees apply to checked baggage as well and are in addition to the checked baggage fee.

* Not all stations have checked baggage. In these stations, please use Carry On for standard, oversized, or overweight bags. Ask for assistance once on the train for stowing safely, if needed.

Second Checked Bag

Oversized and Overweight bag fees apply to checked baggage as well and are in addition to the checked baggage fee.

* Not all stations have checked baggage. In these stations, please use Carry On for standard, oversized, or overweight bags. Ask for assistance once on the train for stowing safely, if needed.

Smart Saver/

Third Checked Bag +

Limit is based on each train departure. Book early to secure a spot and the best price.

Oversized and Overweight bag fees apply to checked baggage as well and are in addition to the checked baggage fee.

* Not all stations have checked baggage. In these stations, please use Carry On for standard, oversized, or overweight bags. Ask for assistance once on the train for stowing safely, if needed.

Oversize and Overweight Checked Bags (Fees apply to each)

Oversized,over 64 linear inches in exterior dimensions but not to exceed 70 linear inches.

Overweight, over 51 lbs / 23 kgs to 70 lbs / 32 kgs.

Pet Fees

View the Pet Policy for terms and conditions.

Passenger discounts

Our reservations may be discounted with promotional codes or passenger discounts such as customer/corporate programs, pass products, age and/or affiliation, etc. Promotional codes and passenger-related discounts cannot be combined. Limit one (1) passenger-related discount per passenger, if and as applicable.

Discounts may vary based on eligibility, travel, fare, route and time of purchase. Additional restrictions may apply. Our passenger discounts may be further discounted based on limited-time promotional periods.

Children (3-12)– Ride for 50% Off

• KIDS RIDE FOR 50% Off(“Kids Offer”) one-way (1) fare per child ages 3-12 year at 50% the prevailing rate for adult tickets, with (1) one qualifying adult priced ticket. Offer applies to one-way SMART class fare rides booked on or after January 1, 2024, through December 31, 2024(“Offer Period”). All other charges, including, but not limited to, taxes and fees are additional and apply to all guests. Promotion is only applicable for a party of two (2) or more with a maximum of sixteen (16) passengers (adult and kids combined) per reservation. Prices and offer are subject to availability and change without notice and may be withdrawn at any time; group travel restrictions, unaccompanied minors, and other travel restrictions apply.

• Offer is not combinable with any other offer or promotion, has no cash value, is not redeemable for cash, is not transferable, subject to availability, change without notice and may be withdrawn at any time.

Infants (Under 2) – Ride free

• Infants (age 2 and under) traveling in the lap of an adult (age 13+) passenger ride free. An infant traveling free may occupy a vacant adjacent seat only if the seat is not needed for a fare-paying passenger. Advance notice required. Be sure to add infants to your reservation passenger details.
• Additional infants under the age of 3 accompanied by an adult traveler require a seat.

Changes, cancellations & refunds

We will notify the user who made the reservation of any delay or cancellation affecting their reservation. Failure to provide an accurate email address and mobile phone number when making train reservations will result in our inability to communicate directly with users regarding delays, cancellations or other schedule changes. We bear no responsibility to notify users who do not provide an accurate email address.

Changes Fees

There are no change or cancellation fees. Smart Saver fares are not able to be changed or cancelled.

Cancellation policy

Refundable SMART tickets canceled more than30 minutes prior to their scheduled train departure are fully refundable in the form of a credit. Refundable PREMIUM tickets canceled more than30 minutes prior to their scheduled train departure are fully refundable in the form of a credit, only if the ticket was not used to enter the PREMIUM lounge. A refund fee may apply if stated at time of purchase. Cancellations made within30 minutes of scheduled departure will cancel the entire reservation and are non-refundable. In this instance, the passenger will forfeit the value of the ticket. Smart Saver tickets are not able to be cancelled.

Reservations canceled by Brightline will be automatically rebooked on the next available train(s), when available, at no charge and Brightline credits will be issued to the ticket holder for future use. If the ticket was purchased while signed into a Brightline Account, credits will automatically appear within the account within one (1) business day. If the ticket was purchased while the user was not signed into a Brightline Account, we’ll send an email to the address provided during booking with a link to access your credit upon creating an account. The email will come fromHello@GoBrightline.com—please check your junk mail.

If you believe you’re eligible for credits not received, please contact us atHello@GoBrightline.comwith the following information to request a credit: Name(s) on ticket(s), date of reservation and ticket #.

Credits issued vary based on the severity of the delay due to cancellation and expire within 90 days of issuance. Upgrade fees are non-refundable.

Baggage policy

Carry-on Items

Up to two (2) carry-on items per passenger are allowed on board our trains, subject to space availability. Each standard size carry-on item must not exceed 50 lbs. (23 kg) in weight and 28" x 22" x 14" (71 x 56 x 35 cm) in exterior dimensions. Items must fit comfortably within the overhead luggage area, under the seat or in the luggage tower available in each train coach. Items may not be stored in empty seats, aisles, vestibules or other areas where they present a safety hazard or cause annoyance to other passengers. We will determine in our sole discretion which items may impact the safety, well-being or comfort of other passengers and reserves the right to move or deny the storage of any item.

Oversized or overweight carry-on items are accepted for an additional fee - see fee schedule. Oversized or overweight carry-on items must be checked at the in-station Guest Services counter 20 minutes prior to the passenger’s train departure time. Oversized or overweight carry-on items are allowed up to 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions and up to 70 lbs. (32 kg) in weight. You must be physically capable of stowing your item safely and it must not block aisles, or doors, occupy patron seating or interfere with other patrons or otherwise cause a tripping hazard. Oversized or overweight carry-on baggage is subject to space availability.

Additional small personal items needed for the duration of the trip may be carried on the train and will not count toward the carry-on allowance. Such items include but are not limited to:

• Required medical devices and containers
• Pillows, blankets and outer garments
• Small briefcases and purses
• Umbrellas
• Non-alcoholic liquids and food

The following items are also not counted against the per-passenger limit:

• Strollers, car seats, booster seats and/or carriers for infants or toddlers. These items must be stowed safely in the luggage tower.
• Assistive/mobility devices for individuals with a disability. If riding in your wheelchair, be sure to add this to your passenger details when booking rides. Wheelchairs can also be checked at Guest Services with no charge.

Excess baggage or baggage exceeding the weight and dimension limits will be handled as checked items and may be subject to a fee. Please refer to thefee schedule.

Musical Instruments

Musical instruments may be carried on board as part of a passenger’s carry-on allowance and maynotexceed 64" in height. We disclaim liability for instruments traveling as checked items.

Medical Devices

Required medical devices may accompany a passenger without fee and will not count toward the passenger’s carry-on allowance. Specifically, oxygen equipment transport is only permitted for passengers with a medical necessity and under the following conditions:

• The equipment is able to operate a minimum of two (2) hours without electrical power (in the event of a power disruption);
• Equipment is listed as Underwriter’s Laboratory (UL) or Factory Mutual (FM);
• The total weight of all tanks needed does not exceed 100 lbs. (45 kg).

• The equipment is able to operate a minimum of two (2) hours without electrical power (in the event of a power disruption);
• Equipment is listed as Underwriter’s Laboratory (UL) or Factory Mutual (FM);
• The total weight of all tanks needed does not exceed 100 lbs. (45 kg).

Checked items

At most of our stations, bags can be checked to your destination. Fees may apply for additional checked items—see fee schedule. Checked baggage is subject to space availability.

Items may not exceed 70 lbs. (32 kg) and 33" x 22" x 15" (84 x 56 x 38 cm) in exterior dimensions. Overweight luggage is defined as luggage between 51–70 lbs. No luggage in excess of 70 lbs. (32 kg) will be accepted. Viewfee schedulefor overweight fees. One (1) wheelchair per ticketed passenger can be checked at Guest Services at no charge. Advance notice required; be sure to add to your reservation passenger details. Passengers may also choose to ride in their wheelchair.

Baggage must be checked at the in-station Guest Services counter no less than 20 minutes prior to the passenger’s train departure time. No baggage will be accepted any earlier than four (4) hours prior to departure. Baggage cut-off times are implemented to ensure baggage arrives on time to its destination. Passengers must present their items to our Guest Services team for check-in no later than the stated cut-off times.

Passengers with checked items will be issued a baggage claim ticket. Baggage will be tagged with the corresponding passenger information and destination for easy retrieval at your arrival station. Be sure to personally carry-on any important documentation (passports, Visas, I.D.), valuables, medications and items which require special handling.

We reserve the right to refuse items whose size, weight or character makes it unsuitable for transportation on the train. Checked baggage will be accepted for transportation only on trains in which a passenger is traveling. All baggage (checked and carried-on) is subject to inspection by our qualified security officers.

Effective 4/13/2024, for guests utilizing the Princess Cruises "Rail to Sail" Baggage Direct service for checked baggage, the following terms and conditions apply:

Currently “Rail to Sail” Baggage Direct service is only available to Princess Cruise guests traveling between leaving from the Orlando or West Palm Beach train stations and traveling to the Fort Lauderdale train station. Guests utilizing the “Rail to Sail” Baggage Direct service must book a Brightline train ticket that will ensure arrival to the Brightline Fort Lauderdale station no later than 2 p.m.

Guests traveling from the Orlando train station must drop off their baggage at the Guest Services Desk prior to 9:30am. Baggage that is dropped off after this time will not be eligible for “Rail to Sail” Baggage Direct service and will have to be carried on to the train by the guest. Guests must attach their Princess Cruises baggage tag to each piece of luggage prior to arrival at the Orlando or West Palm Beach Brightline stations for proper identification of baggage for delivery to stateroom.

Guests without a Princess Cruises baggage tag must request one from the Guest Services desk at the Orlando or West Palm Beach stations. On arrival back to Port Everglades, guests must reclaim their baggage and clear US Customs and then are required to drop off their baggage to the Princess Cruises representative at Port Everglades prior to boarding transportation back to the Fort Lauderdale train station. Guests must book a Brightline train ticket that departs the Fort Lauderdale station after 12 p.m. on debarkation day.

Transportation between the Brightline Fort Lauderdale station and Port Everglades will be provided by Princess Cruises. Guests must present their cruise documents to the Princess representative at the time of boarding transportation for verification.

In addition to Brightline’s Terms of Service, guests utilizing the “Rail to Sail” Baggage Direct service acknowledge and are subject to Princess Cruises’ terms and conditions which can be found at:https://www.princess.com/en-us/legal/passage-contract/plc

Baggage liability

• We disclaim any liability for damaged baggage or other items traveling on board our trains even if our personnel have assisted in the loading or unloading of such items/baggage.
• We are not responsible for checked baggage containing electronics, music instruments, cash, cash equivalents, jewelry or prescription medicine.
• We do not assume liability for the following items on board the train whether they are being transported as checked or carry-on items, and regardless of whether we were informed or should have known of the presence of such items. If any such items are lost, damaged or delayed, passengers will not be entitled to any reimbursem*nt under our standard luggage liability, or under any declared excess valuation. Items include, but are not limited to:
  • Antiques; artifacts; artwork; books and documents; china; computers and other electronic equipment; computer software; musical instruments; fragile items (including child/infant restraint devices such as strollers and car seats); eyeglasses; prescription sunglasses; non-prescription sunglasses and all other eyewear and eye/vision devices whether lenses are glass, plastic, or some other material; furs; heirlooms; keys; liquids; medicines; money; orthotics; surgical support devices; perishable items; photographic, video and optical equipment; precious metals, stones or jewelry; securities and negotiable papers; silverware; samples; unique or irreplaceable items or any other similar valuable items.
• Passengers with disabilities traveling with wheelchairs or other mobility devices are exempt from liability restrictions for loss or damage to these items. If damage is caused by us, such items shall be repaired or replaced, up to the actual replacement cost for the item.
• We assume no liability for minor damage to checked baggage such as scratches, scuffs, stains, dents, cuts and dirt resulting from normal wear and tear.
• We assume no responsibility for damage to or loss of protruding baggage parts such as wheels, straps, pockets, pull handles, hanger hooks or other items attached to the baggage.
• We assume no liability for any indirect, consequential, incidental, punitive or special damages resulting from loss, damage or delayed delivery of checked or transferred baggage, including, without limitation, damages for lost revenue or profits, loss of use or business interruption.
• We may disallow any claim for loss or damage which contains misrepresentations, including false statements concerning whether the passenger or guest has made previous claims with us. We may also disallow claims when the passenger or guest fails to provide proof of loss in the form of receipts of purchase or comparable evidence of loss.
• Legal action premised on or related to damage, delay or loss must be commenced within 30 days of the date of the incident.

Missing, lost or delayed items

Items missing from checked baggage mustbe reported to us within 24 hours of the receipt of the bag. Please visitIleftmystuff.comto report an item lost on board or in one of our stations within 24 hours, although we recommend that all passengers endeavor to report the lost/delayed bag or item within one (1) hour of the passenger’s arrival at their destination. Enter the Brightline client identification number, 12342, and complete the form to file your report. If your item is found, you will receive an email with details on how to retrieve your item. Reports are kept on file for 90 days.

Our liability for loss of checked baggage or lost items within the checked baggage is limited to the actual value of the item or $500, whichever is less. Passengers experiencing a delay of checked baggage longer than eight (8) hours may be reimbursed for immediate necessity items such as clothing, toiletries and medicine, in an amount up to $100 per day for a maximum of five (5) days.

Failure to report delayed or damaged baggage or missing contents within the prescribed time limit of 24 hours releases us from liability. All baggage not retrieved by passengers will be disposed of in accordance with Florida state law.

Sports equipment

Each passenger is limited to one (1) of each type of sports equipment, regardless of choice in stowage (carry-on or checked). Availability is based on a first-come, first-serve basis. Please check at the guest relations desk to confirm. Some equipment items can only be checked. Subject to availability.

To bring sports equipment, be sure to add the appropriate item to your reservation details and choose whether you’ll carry-on or check the item. Carry-on items are to be stowed in the coach luggage tower. Fees may apply—seefee schedule.

Oversized bicycles and e-Bikes are not permitted. Bikes and eBikes may not exceed 80” (200 cm) length, 48” (122 cm) height, 2.15” (5cm) tube size, 27” (69 cm) wheel diameter, and 50 lbs. (22 kg). These restrictions apply to fully assembled bikes, folding bikes at fully unfolded size, and tubes which are properly inflated. Bikes must be secured in a bike rack or checked to ride. Additional fees may apply as a checked item. Bikes may not be stowed at a seat or in the aisle.

eBike electric motors may not exceed 750 watts and have fully-operable pedals.

Motorcycles and motor scooters are not accepted for transport.

Carry-On Restrictions:

• The size of general sports equipment traveling as a carry-on may not exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).

Checked Restrictions:

• The size of general sports equipment traveling checked may not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg). Fees may apply—seefee schedule.
• Bicycles may be transported as checked baggage. The bike must be presented for transport in a bicycle container otherwise we assume no liability.
• Golf equipment may be transported as checked baggage. It must be presented for transport in a full-length protective case or cover.
• Empty scuba gear may be transported as checked baggage. Passengers traveling with a regulator valve must ensure that it is completely disconnected from the cylinder and the cylinder must have an opening to allow visual inspection. The maximum size cannot exceed 70 linear inches (178 linear cm) or weigh more than 50 lbs. (22 kg).
• Surfboards and wakeboards may be checked. Boards must be presented for transport in a full-length protective case or cover. Items should not exceed 70 linear inches (178 linear cm.) or weigh more than 50 lbs. (22 kg).

Animals in station & on board

Pet Policy

Dogs and cats are welcome and must be leashed at all times when in the lobby or around the exterior of our stations—a pet relief area is available outside our West Palm Beach and Fort Lauderdale stations. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.

Dogs and cats are the only pets that are permitted to travel on our trains. Passengers must provide advance notice that they will be traveling with a dog or cat. Be sure to add the appropriate animal to your reservation passenger details. Failure to add your dog and cat to your reservation at least 10 minutes prior to departure may result in refusal to allow your pet on the train. Fees may apply—seefee schedule.Our personnel may inquire as to whether the pet has been added to the reservation passenger details.

Carry-on restrictions

Adults (13+) may bring one (1) pet per passenger.

Carry-on pets may only travel inside a closed, approved hard or soft sided, leak proof pet carrier as follows:

• If the pet is traveling under your seat (or on your lap), the size of the carrier may not exceed 17" x 10" x 10".
• You can travel with your pet carrier/kennel and 1 personal item, but you will not be permitted to bring a carry-on bag in addition to a pet carrier and a personal item.
• Carry-on pets must be at least eight weeks old and be odorless, harmless, not disruptive and require no attention during travel.
• Brightline does not allow pets to travel as checked baggage; pets must travel with a guest.
• Each passenger is responsible for the care and supervision of the pet they are traveling with. Pets must stay securely inside a carrier or crate in all areas past security, including all lounge areas and onboard the train.

Brightline maintains the right to refuse acceptance and may remove any disruptive or aggressive pet from stations or trains.

Please know that we do not have carry-on pet carriers available for rent. A limited quantity may be available for purchase. Additional fees apply.

Service animals

We accept service animals accompanying persons with disabilities at no charge. We require advanced notice if you will be traveling with a service animal. Passengers traveling with service animals are required to add the service animal to their reservation passenger details. A service animal must sit under the passenger’s seat, at his or her feet, or on the passenger’s lap. For safety reasons, service animals are not permitted to sit in the aisle or in an empty seat. The service animal may not obstruct an aisle or other area used for emergency evacuations and should comfortably be able to sit under the seat, at the passenger's feet or on the passenger’s lap. Should the presence of the service animal be required by a passenger for the equal use and enjoyment of any of our facilities, accommodations will be made for the service animal to remain by its owner.

Our personnel may inquire as to whether the service animal has been added to the reservation.

If the service animal is disruptive or uncontrollable, we may require the passenger to remove the animal from the train or property. The passenger must keep his or her service animal leashed, harnessed or tethered while on the train or on our property, unless these devices interfere with the service animal’s work or the person’s disability prevents use of these devices. In that case, the person must use voice, signal or other effective means to maintain control of the service animal.

Pets and Animals Not Considered Service Animals

The following types of animals are considered pets (not service animals) and are welcome on Brightline if they fit into our carry-on pet guidelines as outlined above:

• Comfort Animals: Animals not trained to perform a specific task, but which are said to provide emotional support or to relieve anxiety simply by their presence (for example, by the passenger holding or stroking the animal).
• Search and Rescue Dogs: Animals that are trained generally, but not to assist a particular passenger.

Unaccompanied minors

Minors under 13 years old may not travel unaccompanied. They must travel with another passenger who is at least 18 years old. Children age 13 and above may ride alone, but we strongly suggest that they carry identification showing their name, address, home phone number and the name and phone number of the person who will be meeting them. Brightline takes no responsibility for assuring that unaccompanied minors board the train or detrain at their destination. Only children 12 and under are eligible to receive a Children's fare discount.

Parking

Addresses

Miami Station
Owner:3MC Parking LLC
Parking Operator:Universal Parking
Address:161 NW 6thStreet, Miami, Florida 33136

Aventua Station
Owner:Brightline Trains Florida
Parking Operator:SP+ Corporation
Address:19796 W Dixie Hwy Street, Miami, FL 33180

Fort Lauderdale Station
Owner:DTS FLL Parking LLC
Parking Operator:Reimagined Parking
Address:101 NW 2nd Ave, Fort Lauderdale, FL 33311

Boca Raton Station
Owner:Brightline Trains Florida
Parking Operator:SP+ Corporation
Address:350 NW 4th Street, Boca Raton, FL 33432

West Palm Beach Station
Owner:WPB Rosemary LLC
Parking Operator:Reimagined Parking
Address:511 Evernia Street, West Palm Beach, FL 33401

Orlando Station
Owner:Greater Orlando Aviation Authority
Parking Operator:Greater Orlando Aviation Authority
Address:10705 Jeff Fuqua Blvd, Suite 3546, Orlando, FL 32827

Parking validation

Vehicles used by our employees, vendors and visitors and others who park at non-metered locations must be registered with us prior to entering the Garage and using our marked parking spaces. Registration can be completed through our HR department or through designated administrative staff charged with registering visitor and vendor vehicles for individual departments.

Registration of vehicles, assigned parking or reserved parking

1. Registration of the vehicle’s license plate information is required for any vehicle parked in the Garage.
2. Owner reserves the right to issue and require each vehicle operator to display a Parking Hang Tag (“PHT”) and/or a parking decal (“Decal”) on the applicable vehicle in addition to collecting license plate and/or other vehicle information.
3. The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, grants the vehicle’s operator a license to park in the Garage, conditioned on the timely payment of parking fees and any additional charges that may be due, and compliance with these Rules and Regulations and the rules and regulations promulgated by Parking Operator, as amended from time to time. Owner reserves the right to cancel parking privileges at any time, due to the vehicle operator’s failure to abide by these Rules and Regulations and/or the rules and regulations promulgated by Parking Operator, as amended from time to time, and/or other related violations.
4. The registration of the vehicle’s license plate information and/or the display of an issued PHT and/or Decal, as required by Owner, will allow a vehicle’s operator access to and from the Garage.
5. In the event that a PHT is issued, a vehicle’s operator will be solely responsible for the cost to replace any lost, stolen or damaged PHT. The vehicle’s operator must contact Parking Operator to purchase a replacement PHT.In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective PHT, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
6. In the event that a Decal is issued, the Decal must be applied to the rear window or rear bumper of the vehicle operator’s vehicle. The vehicle operator will be solely responsible for the cost of replacement Decals.The vehicle operator must contact the Parking Operator to purchase replacement Decals.In no event will Owner or Parking Operator be responsible for value, loss or costs incurred, or for the inability of a vehicle’s operator to use the Garage, due to lost, stolen, damaged, or defective Decal, nor shall parking fees be prorated, refunded, or otherwise reduced by reason thereof.
7. Parking privileges may not be transferred, assigned, or resold.
8. Parking is available throughout the Garage on multiple floors. Oversized vehicles with Disabled Parking Permits have access to four spaces on the first floor, on a first come, first served basis.
9. Owner and Parking Operator shall attempt to accommodate the needs of vehicle operators with vehicles requiring electric charging but make no commitment and/or guarantee that electric power for charging is available. Unauthorized use of electrical outlets anywhere in the Garage will result in the loss of parking privileges.

Parking enforcement

Failure to abide by any of the provisions of these Parking Garage Rules and Regulations shall be considered a parking infraction. The Parking Operator or Parking Owner may penalize such parking infractions through use of warnings, citations and fines, vehicle immobilization (Booting), towing and any other means authorized by applicable law.

1. Vehicles are subject to towing or to immobilization at vehicle owner’s expense for the following violations:

• Unauthorized use of parking credentials
• Parking or access to deck by fraud
• Blocking traffic, crosswalks, sidewalks, or disabled ramps
• Unauthorized parking in a reserved space

2. Towing or Booting fees vary according to regulations, type of vehicle, location and company. If a third-party towing or booting company is used, the charge will be contingent upon the company's fees. Vehicle owners will be charged a fee for release from immobilization. Immobilized vehicles may be towed if no arrangements have been made for their release within 24 hours following immobilization. Vehicle owner shall be solely responsible for all associated expenses.

3. A vehicle will be considered abandoned if it has been in the same place for longer thanseven (7) days. If traveling for business, please notify the Parking Operator in advance.

4. Enforcement hours: Metered and assigned parking is enforced 24 hours a day, seven (7) days a week, 365 days a year, including weekends and holidays unless otherwise indicated by signage.

Parking - prepay

When making a Brightline reservation, user has the option to pre-pay for parking by choosing a flat daily parking rate or aMonthly Parking Pass. Purchase of a monthly parking pass through us is limited to Brightline Account Holders. Users must be signed into their account to purchase a monthly parking pass. Vehicle license plate information is required at time of purchase. Daily parking purchased with a Brightline train reservation is subject to ourcancellation policy.

Vehicle license plate information is required at time of purchase. Daily parking purchased through Lanier is subject to Lanier'scancellation policy.

3 Miami Central Garage

Parking in this facility gives you the license to park one vehicle in a designated area at your sole risk and at posted rates. Any car parked at this facility is parked at the car owner's sole risk. Operator and Property Owner do not guard or assume care, custody, or control of your vehicle or its contents and are not responsible for fire, theft, damage or loss of any kind.

The car owner or operator alone is responsible for parking, locking and otherwise securing the car. Only a license to park is granted hereby and no bailment is created.

No employee of the Operator or the Property Owner may modify or waive any of the terms set forth above. Parking of the car by the owner or operator evidences their acceptance of all the foregoing terms of parking in this facility.

1. The parking or entry of bicycles, scooters and motorcycles is prohibited.
2. This is a non-smoking facility. Smoking within the confines of this garage is not permitted.
3. Unauthorized parking in a reserved space or a space designated for disabled persons is prohibited without an appropriate permit, placard, or license plate.
4. The posted speed limit in all areas of the garage is a maximum 5 MPH.
5. Parking outside the marked lines of a single space or in a manner that obstructs the drive aisles,or any area not designated as parking is prohibited.
6. Parking in areas closed by the use of traffic corners or other traffic control devices is prohibited.
7. The washing, servicing, maintaining, or repairing of any motor vehicles inside the garage, except for emergency repairs and for service approved by the garage manager is prohibited.
8. The soliciting of customers or distribution of posters, handbills, or flyers inside the garage is prohibited.
9. Payment must be made immediately upon entry to this facility.
10. Electrical vehicle charging stations are available on the 3rd floor on a first come, first served basis. Unauthorized use of electrical outlets anywhere in teh garage could result in fines and/or towing.
11. Storing vehicles in this garage is strictly prohibited. Vehicles with dust, no plates, or stored for over (7) days in the same parking spot, are considered abandoned and WILL BE TOWED regardless of monthly parking pass status. This garage is not a storage facility.

The Garage Manager shall have no obligation to issue warning citations for most minor or first-timeinfractions. If Garage Manager elects to issue warning citations for a particular infraction, Garage Manager shall not be required to issue a warning citation for subsequent infraction(s) prior to taking enforcement action.

Vehicles are subject to towing and vehicle immobilization at the customer's own expense for nonpaymentof parking fee or any of the infractions above. A fee will be assessed to the customer for vehicle immobilization release.

Rules & regulations

1. Garage hours shall be as posted in the Garage. Owner shall have the right to change hours of operation of the Garage from time to time.
2. Parking spaces may be used only for parking automobiles. No parking of scooters or motorcycles is permitted.
3. All directional signs, arrows and lane markings must be strictly observed.
4. The speed limit shall be 5 miles per hour (mph) or as otherwise posted.
5. Any malicious use or use of parking privileges to grant access to any unauthorized users of the Garage shall result in immediate loss of parking privileges with no credit or refund.
6. All vehicles parked in the Garage must be in working, “road-worthy” condition and properly registered and insured in accordance with all applicable laws.
7. Allvehicle operatorsare required to comply with applicable law in the use of the Garage.
8. Parking is permitted only in spaces that are NOT designated as “Office Parking Only”, in accordance with the posted signs. The absence of a “No Parking” sign does not mean parking is permissible in any other area.
9. Parking privileges may be canceled, in Owner’s sole and absolute discretion, in the event that any vehicle is brought into the Garage by any parker that is damaged and has the potential to damage other vehicles located in the Garage.
10. The following practices are prohibited and may result in the loss of parking privileges:
    (a) Parking in areas designated as “Office Parking Only” or “Residential Parking Only.”
    (b) Parking a vehicle in the Garage without a valid permit
    (c) Unauthorized use of an electrical outlet anywhere in the Garage
    (d) Double-parking
    (e) Parking beyond the painted lines of a single space
    (f) Unauthorized parking in a reserved space or a space designated for disabled persons
    (g) Parking on sidewalks, curbs, crosswalks, or in driveways, roadways, or other areas that are not designated for parking
    (h) Obstructing drive lanes or spaces
    (i) Parking in driveways, roadways, ramps, cross-hatched areas, areas not striped for parking, aisles, areas where “no parking” signs are posted, loading zones, or such other areas as may be designated by Owner or Parking Operator
    (j) Parking in a manner or a place that obstructs traffic or blocks parked vehicles
    (k) Parking in areas or spaces closed by use of traffic cones or other traffic control devices
    (l) Washing, servicing, maintaining or repairing of any in motor vehicles inside the Garage, except for emergency repairs and for service approved by Owner or Parking Operator
    (m) Soliciting or distributing posters, flyers, or handbills
    (n) Scooter and motorcycle parking
11. Neither Owner nor Parking Operator shall have any obligation to issue warning citations for any infraction of these Rules or Regulations. If Owner or Parking Operator elects to issue a warning citation for a particular infraction, neither shall be required to issue a warning citation for any subsequent infraction prior to taking enforcement action. Continued infractions may result in the loss of parking privileges.
12. At all times, use of Garage is at a vehicle operator’s own risk and responsibility. Vehicle operators must assure that unattended vehicles are locked at all times and are urged to keep valuables out of sight.Neither Owner nor Parking Operator is responsible for damages or losses.
13. Operating a business including but not limited to car washes, car rentals, car share, and other vehicle hosting operations are strictly prohibited and will result n immediate towing at the owner's expense.

Seating

Seating is assigned on all of our trains. Passengers traveling to or from Orlando on SMART tickets or any city pair on PREMIUM tickets may change their seat assignments without charge. Passengers traveling to or from Orlando in SMART Saver may not change their seat assignments and will be automatically assigned seats. Passengers traveling within South Florida in SMART will be automatically assigned seats. The automatic assignment of seats is made without regard to race, color, gender, creed or national origin. If you want to edit your seat, passengers traveling to or from Orlando on SMART fares or on PREMIUM fares are welcome to do so during the booking process and after tickets have been issued. Editing seating is no longer available after the passenger scans through the turnstiles. Editing seats for Orlando on SMART fares and PREMIUM travel is subject to availability and free of charge.

We offer large, hand-stitched leather seats that recline for your comfort alongside full windows on our trains. Passengers have the option of sitting two (2) together or four (4) together at a table in SMART. PREMIUM also offers the option of sitting two (2) together or in individual seats. Passengers can ride forward facing or backward facing.Passengers also have the choice of riding in their wheelchair—advance notice required; be sure to add to your reservation details.

We will monitor seating of passengers to ensure compliance with the following policies:

• Each fare-paying passenger has an assigned reserved seat and is required to sit in that seat; Passengers are not permitted to occupy any additional seats other than number of seats on their reservation. Failure to comply may result in the passenger being denied transport.
• We reserve the right, whenever operational conditions require, to transfer passengers from one coach or train to another prior to departure and en route.

Force majeure event

We may, in the event of a force majeure event, without notice, cancel, terminate, divert, postpone, delay any train or the right of carriage without liability. Without prejudice to any of our rights, we reserve the right, in the case of a force majeure event, at our sole discretion and without the legal obligation, to issue a refund or a credit for future travel to a ticketed passenger. The refund will be made to the original form(s) of payment in accordance with refund rules for any unused portion of the ticket.

Force Majeure Event means:

• Any condition beyond our control including, but without limitation: meteorological conditions; acts of nature; rail accidents; riots; civil commotion; embargoes; wars; hostilities; or disturbances—actual, threatened or reported. Also, because of any delay, demand, circ*mstances or requirement due, directly or indirectly to such conditions, or
• Any strike, work stoppage, slowdown, lockout or any other labor-related dispute involving or affecting our services, or
• Any government regulation, demand or requirement, or
• Any shortage of labor, fuel or facilities of ours or others, or
• Any fact not reasonably foreseen, anticipated or predicted by us

Disclaimer of liability

Our fares, train schedules, equipment, routing, services and information (hereinafter “our services”) are not guaranteed and are provided “as is” without any warranties of any kind, either express or implied, and we disclaim all warranties, express or implied.

We further specifically disclaim liability for any inconvenience, expense, or damages, incidental, canceled or punitive, lost profits, loss business or otherwise, resulting from errors in its timetable, shortages of equipment, or due to canceled or delayed trains.

We also disclaim any liability for the products and/or services of our advertisers, business partners, independent contractors, sponsors, suppliers, licensors, vendors, agents or other third-party information posted on our website and via other forms of communication to the extent permissible under the law. We shall only be responsible for the rail transportation services, and products and services that it directly provides. We make no representations that any third-party information is without errors or omissions and encourages users to contact third-party providers for up-to-date information. Google Play and the Google Play logo are trademarks of Google LLC. Apple and the Apple logo are trademarks of Apple Inc. registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc.

Arbitration Agreement

PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. YOU AND BRIGHTLINE AGREE TO GIVE UP ANY RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR REPRESENTATIVE ACTION WITH RESPECT TO A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO COURT, SUCH AS ACCESS TO DISCOVERY, ALSO MAY BE UNAVAILABLE OR LIMITED IN ARBITRATION.

WE BOTH AGREE TO ARBITRATE.

You hereby agree that any dispute between you and Brightline and its agents, employees, officers, directors, principals, successors, assigns, parents, subsidiaries or affiliates (collectively for purposes of this section, “Brightline”) arising from or relating to any aspect of the relationship between you and Brightline (collectively, "Covered Disputes") will be resolved by binding arbitration or in small claims court. You and Brightline each also agrees that the Agreement and the enforceability of this dispute resolution provision is governed by the laws of the State of Florida.

WHAT IS ARBITRATION: Arbitration is more informal than a lawsuit in court and seeks to resolve disputes more quickly. Instead of a judge or a jury, the case will be decided by a neutral arbitrator who has the power to grant whatever relief would be available in court under law or in equity, but court review of an arbitration award is limited.

PRE-ARBITRATION PROCEDURES. Prior to initiating any arbitration, you must first give us an opportunity to resolve your claim by sending an individual written description that describes in detail the individual damages that you claim to have suffered by e-mail to hello@gobrightline.com with “Legal Dispute” appearing in the subject line. We agree to endeavor to settle amicably by mutual, good faith discussions any Covered Disputes. If we are unable to resolve your claim within 60 days despite those mutual discussions, then either you or we may start arbitration or small claims court proceedings. A court, not an arbitrator, will decide whether this condition precedent has been satisfied.

ARBITRATION PROCEDURES. To begin arbitration, you must send a letter requesting arbitration and describing your claim to hello@gobrightline.com with “Legal Dispute” appearing in the subject line and to the American Arbitration Association (“AAA”). The arbitration of all disputes will be administered by the AAA under its Consumer Arbitration Rules in effect at the time the arbitration is commenced, except to the extent any of those rules conflicts with our agreement in these Terms, in which case these Terms will govern. The AAA rules are available at www.adr.org. If the claims asserted in any request or demand for arbitration could have been brought in small claims court, then either you or Brightline may elect to have the claims heard in small claims court, rather than in arbitration, at any time before the arbitrator is appointed, by notifying the other party of that election in writing. Upon filing of the arbitration demand, Brightline will pay or reimburse all filing, administration, and arbitrator fees. Notwithstanding the foregoing, if any claim asserted in an arbitration demand is deemed to be frivolous, the defending party shall be entitled to recover its attorneys’ fees and any filing, administration, and arbitrator fees incurred.

NO CLASS ACTIONS. Brightline and you agree that any Covered Dispute will be submitted to arbitration on an individual basis only. Neither Brightline nor you are entitled to arbitrate any Covered Dispute as a class, representative or private attorney action and the arbitrator(s) will have no authority to proceed on a class, representative or private attorney general basis. If a court or arbitrator determines in an action between you and us that any part of this class action waiver is unenforceable with respect to any claim, the arbitration agreement and class action waiver will not apply to that claim, but they will still apply to any and all other claims that you or we may assert in that or any other action.

WAIVER OF JURY TRIAL. If a claim proceeds in court rather than through arbitration, YOU AND Brightline EACH WAIVE ANY RIGHT TO A JURY TRIAL.

In any circ*mstances where the Agreement to Arbitrate Disputes permits the parties to litigate in court, then such dispute between us arising under the Terms or your misuse of the Brightline Online Services will be subject to the jurisdiction and venue of the state and federal courts located in Miami, FL.

In-station purchases

Brightline’s in-station MARKTs offer checkout-free shopping, powered by Zippin. Upon entering the MARKT, you must tap a valid credit card for use in paying for purchases.

Our technology determines the items you take, and you agree to be charged for each item taken. Receipts are available upon request, and refunds will be issued for items which are spoiled or items for which you were charged but did not take. To request a receipt or a refund, please visit www.gobrightline.com/help-center.

Disputes concerning purchases will be handled by Brightline, as opposed to Zippin.

Coffee & Tea Club

Brightline Coffee & Tea Club Terms and Conditions

How to redeem for complementary Coffee & Tea

1. To receive your complementary refill, members must visit a participating Mary Mary location.
2. Members can select a single 16oz hot coffee, hot tea, or iced coffee.
3. Members are limited to one complementary beverage per station visit.
4. Lattes, cold brew, espresso drinks, and other beverages are not included in the Membership. Members may request other additions such as flavor shots, cream, milk, skim milk, almond milk, half & half, and sweeteners included in the membership price.
5. Beverages may change, without notice, at select locations throughout the year.
6. Member must present their active Brightline Coffee & Tea Club membership card at the time of refill.
7. Members must show a valid form of identification to match the name on back of membership card to receive coffee and tea refill at Mary Mary locations.
8. Members are asked to bring their welcome tumbler for refills, if tumbler is not provided it is at Brightline’s sole discretion to provide a complementary refill via a disposable cup.
9. Membership can only be used by active Club member.
10. Memberships are non-transferable.
11. Memberships are non-refundable.
12. Membership expires on the date marked on the back of the membership card, and will not auto renew.