Miami Auto Repair | Brakes | Oil Change | Tires - Midas (2024)

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Claudia SomozaApril 23, 20207:52 pm

Claudia SomozaApril 23, 20207:52 pm

Angel CarballosaMarch 24, 20207:52 pm

Brought my car in at 9 am. Was charged $150 for a full diagnostic on the vehicle. I get a call around 3 pm (I was told the diagnostic would take one hour) and the guy starts the call off saying “I can fix your car for $254 a month on the 12 month plan”. I literally felt like he was trying to resell my car to me. He goes on to explain the full price would be $2,567 to completely fix my vehicle. When I arrive to pick it up, he explains how my timing chain set needed to be changed. I asked him if the vehicle had any other problems and he told me he had no idea, he just read the computer saying the timing was off. Then he asked me if I was paying cash or credit. $150 for a FULL DIAGNOSTIC. Again, he did not know what else was wrong with the car.

Update: Took the car to another mechanic. Fixed the vehicle for $450, said he changed sensors on it. Full on scam.

Angel CarballosaMarch 24, 20207:52 pm

Brought my car in at 9 am. Was charged $150 for a full diagnostic on the vehicle. I get a call around 3 pm (I was told the diagnostic would take one hour) and the guy starts the call off saying “I can fix your car for $254 a month on the 12 month plan”. I literally felt like he was trying to resell my car to me. He goes on to explain the full price would be $2,567 to completely fix my vehicle. When I arrive to pick it up, he explains how my timing chain set needed to be changed. I asked him if the vehicle had any other problems and he told me he had no idea, he just read the computer saying the timing was off. Then he asked me if I was paying cash or credit. $150 for a FULL DIAGNOSTIC. Again, he did not know what else was wrong with the car.

Update: Took the car to another mechanic. Fixed the vehicle for $450, said he changed sensors on it. Full on scam.

Udeme EkpoJanuary 27, 20203:43 pm

Udeme EkpoJanuary 27, 20203:43 pm

Emartinez MartinezJanuary 14, 20203:57 pm

Emartinez MartinezJanuary 14, 20203:57 pm

Samantha SteinbergNovember 19, 20184:18 pm

On 02/28/18 I purchased 2 tires from Doral Midas including a 5 year/50,000 mile manufacturer warranty and road hazard warranty purchased directly from Doral Midas.

On 10/30/2018 I got a flat due to a nail. I took my car to Doral Midas and although their Midas logo emblazoned full color display says a nail in that area is “unrepairable,” that is exactly what they did without discussion. I questioned the manager, Chris Roy, as to why they were repairing instead of replacing it as their signage clearly states a nail in that location is “unrepairable?” Chris Roy told me that he was doing so as a “favor” to me. I explained that my receipt dated 02/28/2018 states I’m covered for road hazard. Therefore, based on their own signage they should be replacing the tire. Again Chris Roy insisted the repair was being done as a “favor” to which I replied honoring their road hazard policy that I paid for in full is “NOT A FAVOR,” it is their obligation and in fact they should be replacing the tire.

Upon my request Chris Roy quoted me a “prorated” cost of $265 to replace the tire. The tire initially cost $368. I knew a tire warrantied for 5 years/50,000 miles could not depreciate in value that rapidly in 8 months. Although I knew the tire should be replaced I could not in good faith purchase another tire from Doral Midas since they do not stand behind their product/road hazard service/warranty.

I had been a loyal customer at Doral Midas for approximately 3 years. I purchased 3 new tires from them in the past 8 months, each with manufacturer’s and road hazard warranties for a total of $1,528.30. After watching them repair a tire that by their own standard is “unrepairable” AND being told repeatedly that it was a “favor”, I had no choice but to inform Chris Roy that I would be taking my business elsewhere.

That afternoon spoke to Omar at Midas consumer relations who confirmed my stance on all of the above. Additionally, Omar said Midas guarantees all tires for 12 months/12,000 miles and since I had not passed either of the aforementioned thresholds the tire is covered fully. Omar also confirmed that the prorated cost Chris Roy quoted was definitely high but said proration was irrelevant as the tire is covered by Midas 12 months/12,000 mile warranty and should have been replaced free of charge.

It took 17 days, half a dozen phone calls with Corporate and several email exchanges with the GM of Doral Midas for them to honor their warranties and provide a replacement tire free of charge. Corporate told them to do so 2 weeks earlier but they continued to make excuses via email and deny honoring their warranties. Naturally when I called to say I would be coming to pick up the tire Chris Roy insisted I could not do so without paying their shop to balance and mount it. I called BS on that immediately and asked him to call corporate to confirm I did not, I was right.

When I went to pick the tire up I was told by Sheena that it would not be warrantied if I didn’t allow them to mount and balance it. To which I replied, “It’s covered by the manufacturer’s warranty, right?” And of course she admitted I was right again.

So after 17 days, multiple emails with GM Terry at Doral Midas and phone calls with Corporate and I finally got what I should have day 1, a replacement tire free of charge. My parting words to Chris Roy on October 31st were that I would not give them any more money and I would no longer be a customer. While it is clear Doral Midas does not honor their word or their warranties (without Corporate forcing them to do so) anyone who knows me knows I stand behind mine.

Samantha SteinbergNovember 19, 20184:18 pm

On 02/28/18 I purchased 2 tires from Doral Midas including a 5 year/50,000 mile manufacturer warranty and road hazard warranty purchased directly from Doral Midas.

On 10/30/2018 I got a flat due to a nail. I took my car to Doral Midas and although their Midas logo emblazoned full color display says a nail in that area is “unrepairable,” that is exactly what they did without discussion. I questioned the manager, Chris Roy, as to why they were repairing instead of replacing it as their signage clearly states a nail in that location is “unrepairable?” Chris Roy told me that he was doing so as a “favor” to me. I explained that my receipt dated 02/28/2018 states I’m covered for road hazard. Therefore, based on their own signage they should be replacing the tire. Again Chris Roy insisted the repair was being done as a “favor” to which I replied honoring their road hazard policy that I paid for in full is “NOT A FAVOR,” it is their obligation and in fact they should be replacing the tire.

Upon my request Chris Roy quoted me a “prorated” cost of $265 to replace the tire. The tire initially cost $368. I knew a tire warrantied for 5 years/50,000 miles could not depreciate in value that rapidly in 8 months. Although I knew the tire should be replaced I could not in good faith purchase another tire from Doral Midas since they do not stand behind their product/road hazard service/warranty.

I had been a loyal customer at Doral Midas for approximately 3 years. I purchased 3 new tires from them in the past 8 months, each with manufacturer’s and road hazard warranties for a total of $1,528.30. After watching them repair a tire that by their own standard is “unrepairable” AND being told repeatedly that it was a “favor”, I had no choice but to inform Chris Roy that I would be taking my business elsewhere.

That afternoon spoke to Omar at Midas consumer relations who confirmed my stance on all of the above. Additionally, Omar said Midas guarantees all tires for 12 months/12,000 miles and since I had not passed either of the aforementioned thresholds the tire is covered fully. Omar also confirmed that the prorated cost Chris Roy quoted was definitely high but said proration was irrelevant as the tire is covered by Midas 12 months/12,000 mile warranty and should have been replaced free of charge.

It took 17 days, half a dozen phone calls with Corporate and several email exchanges with the GM of Doral Midas for them to honor their warranties and provide a replacement tire free of charge. Corporate told them to do so 2 weeks earlier but they continued to make excuses via email and deny honoring their warranties. Naturally when I called to say I would be coming to pick up the tire Chris Roy insisted I could not do so without paying their shop to balance and mount it. I called BS on that immediately and asked him to call corporate to confirm I did not, I was right.

When I went to pick the tire up I was told by Sheena that it would not be warrantied if I didn’t allow them to mount and balance it. To which I replied, “It’s covered by the manufacturer’s warranty, right?” And of course she admitted I was right again.

So after 17 days, multiple emails with GM Terry at Doral Midas and phone calls with Corporate and I finally got what I should have day 1, a replacement tire free of charge. My parting words to Chris Roy on October 31st were that I would not give them any more money and I would no longer be a customer. While it is clear Doral Midas does not honor their word or their warranties (without Corporate forcing them to do so) anyone who knows me knows I stand behind mine.